Return & Refund Policy

Refunds & Returns Policy

1. Return & Refund Period

• You may return most new, unworn items within 30 days of receipt for a full refund or exchange.
• After 30 days but within 60 days, eligible returns may receive store credit or exchanges.
• Returns beyond 60 days are not accepted.

2. Eligibility Criteria

To qualify for a return or refund:

• Items must be unused, in original condition, and include all original tags, packaging, and labels.
• Items without original packaging, tags, or visibly used may still qualify for store credit only.

3. Non-Returnable Items

• Items marked “Final Sale”, clearance items, or specially labeled as non-returnable.
• Unless defective, such items cannot be returned or refunded.

4. Fees & Shipping Cost

• If the return is due to a defect or mistake on our part, shipping costs are covered by us.
• For other approved returns:
  • Return shipping is the customer’s responsibility.
  • No restocking fee will be applied, but this must be disclosed upfront.

5. How to Return

1. Email us at sartorialthrifts@gmail.com or call +92 334 7156147 with:
   • Your order number
   • Reason for return (e.g., wrong size, damage)
2. We’ll review and provide step-by-step instructions.
3. Pack the item securely (preferably in the original packaging), include a copy of the receipt, and ship it to the return address we provide.

6. Refund & Exchange Process

• Once we receive and inspect the item, we will notify you within 2 business days.
• Refunds will be processed using your original payment method within 5 business days.
• Exchanges or store credit will be issued promptly for approved returns.

7. Store Credit Option

If preferred, store credit may be issued instead of a refund—delivering flexibility and encouraging repeat purchases.

8. Customer Support & Communication

• Display this policy on relevant pages, including the footer, product pages, checkout, and order confirmations.
• Once a return is initiated, we’ll email you updates at every step—from shipping confirmation to refund processing.

9. Policy Updates

We may update this policy occasionally. Any changes will be posted on this page with the effective date clearly shown.

Summary Table